Customer Support (Working Student) (m/f/d)

The role

You will handle inbound customer support across voice, chat and email. You will own cases from first contact to resolution and work with Technical Support on harder issues.

What you will do

• Manage inbound support across voice, chat and email during your shift
• Own cases end-to-end, including triage, prioritization, follow-ups and closure or handover
• Communicate clearly and set expectations, especially when internal investigation is needed
• Work with Technical Support on complex issues and drive them to resolution
• Handle escalations calmly, balancing urgency, quality and customer trust
• Create and improve documentation such as FAQs, macros, playbooks and handovers
• Spot patterns in inbound volume and share insights to reduce contacts

Required qualifications

• Currently enrolled as a student (Bachelor's or Master's); active enrollment is required for a Werkstudent contract
• Some customer-facing experience from working student jobs, internships, hospitality, retail, volunteering or similar
• Excellent, empathetic communication, including in stressful situations
• Structured problem solving
• Comfort with high-level technical topics such as apps, devices, logins and permissions
• Reliable availability for a rotating shift schedule with evening and weekend coverage
• Fluent German (C2) for customer communication
• Solid English for internal collaboration

Benefits

• Flexible working hours
• Reimbursement of the Deutschlandticket
• 25 days of vacation and your birthday off

Before you apply

• Active student enrollment is required for a Werkstudent contract

About the company

voize builds AI companions that take over digital workflows for frontline workers, so they have more time for people. The posting states the company has $50M Series A funding and 2,000+ facilities using its product.