Technical Account Manager - Hospital (m/f/d)

The role

You will own the technical relationship with a portfolio of strategic hospital customers. You will support them from go-live through releases and renewals to ensure voize runs reliably across clinical workflows.

What you will do

• Own the technical relationship with a portfolio of hospitals and hospital groups
• Maintain a technical account plan for every customer
• Lead release pre-briefings and technical reviews
• Manage the relationship and provide technical and organizational context to accelerate issue resolution
• Identify recurring themes to provide actionable feedback for Product and Engineering

Required qualifications

• Several years of experience in technical account management, solutions engineering, technical support, or implementation
• Hands-on technical knowledge of integrations, APIs, logs, networks, identity and access management, and device or MDM setups
• Great communication skills across technical, clinical, and executive audiences
• A structured, calm approach to managing complex organizations, multiple sites, and open topics simultaneously
• Professional German
• Comfortable English
• Based in Germany

Nice to have

• Familiarity with healthcare interoperability standards such as HL7 or FHIR
• Experience with hospital information systems

Benefits

• Stock options
• Open, collaborative culture with regular team events
• 30 vacation days plus your birthday off
• Germany Transport Ticket
• Urban Sports Club
• Regular company off-sites
• Access to learning platforms such as Blinkist and Audible
• Free language courses
• Flexible working hours

About the company

voize builds AI companions that take over digital workflows to give frontline workers more time. The company is backed by $50M in Series A funding and serves over 2,000 facilities.