Customer Training Manager - US (m/f/d) - AI health-tech

The role

You will deliver online and onsite training sessions to healthcare providers to ensure they maximize the value of voize's AI-powered solution. You will motivate groups of 10-15 caregivers to improve their documentation workflow.

What you will do

• Lead in-person training sessions for new customer deployments for healthcare providers.
• Partner with Customer Success team to ensure training readiness and bridge adoption.
• Refine training materials and playbooks for the US market and individual customers.
• Travel to customer sites to deliver on-site training and support go-live activities.
• Collaborate cross-functionally with Product, Customer Success, and the German training team.
• Measure and report on training effectiveness using adoption metrics and feedback.

Required qualifications

• 3+ years of training, onboarding, or customer enablement experience in B2B.
• Proven ability to design and deliver training to in person audiences.
• Comfort with travel (2-3 weeks per month) to customer sites across the US.
• Excellent communication skills.
• Training design and delivery skills.
• Attention to detail regarding process documentation and compliance requirements in healthcare settings.
• Data-driven mindset.
• Flexibility and problem-solving.
• Ownership mentality.

Nice to have

• Experience in healthcare, SaaS, or technical environments.
• Experience training non-technical or diverse learner populations.

Benefits

• Stock options
• 20 vacation days
• 10 sick days
• Public holidays
• Comprehensive medical, dental, and vision plan
• Short-term & long-term disability insurance
• Life insurance
• 401(k) retirement plan

About the company

voize builds AI companions that take over digital workflows to give frontline workers more time. The company is backed by $50M Series A funding and has over 2,000 facilities using its technology.