Senior IT Operations Engineer (m/f/d)

The role

You will own complex IT Operations work end to end and lead multi stakeholder projects. You will use automation to build scalable processes and act as an escalation point for complex issues.

What you will do

• Own company wide IT Operations projects from scope through delivery
• Act as the escalation point for endpoints, identity, SaaS, and security
• Design scalable processes for onboarding, offboarding, device management, patching, and asset tracking
• Use service and project metrics to fix root causes of repeated issues
• Maintain security for devices, access, and tools
• Automate manual processes
• Maintain reliable and secure office networks, Wi-Fi, VPN, and internal infrastructure
• Evaluate, run proofs of concept, and negotiate for new tools and vendors
• Run service reviews for vendors

Required qualifications

• 5+ years of hands on experience owning IT Operations projects end to end in a fast growing, cross functional company
• Hands on with Jamf and Google Workspace
• Experience owning an MDM instance
• Comfortable across a modern SaaS stack
• Strong stakeholder skills
• Comfortable with ambiguity and no fixed playbook

Benefits

• Stock options
• 30 vacation days plus your birthday off
• Germany Transport Ticket
• Urban Sports Club
• Regular company off-sites
• Access to learning platforms such as Blinkist and Audible
• Free language courses
• Flexible working hours
• Hybrid set-up

About the company

voize builds AI companions that take over digital workflows to give frontline workers more time. The company is backed by Balderton Capital, HV Capital, and Y Combinator.