Technical Account Manager - Senior Care (m/f/d)

The role

You will own the technical relationship with 10 to 15 large care groups. You will manage their systems, configurations, and stakeholders from go-live through renewals to ensure reliable operation.

What you will do

• Own the technical relationship with a portfolio of 12 to 15 care groups
• Maintain a technical account plan for every customer
• Lead release pre-briefings and technical reviews
• Manage the relationship and provide account context to accelerate issue resolution
• Identify recurring themes to provide feedback for Product and Engineering

Required qualifications

• Several years of experience in technical account management, solutions engineering, technical support, or implementation
• Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups
• Great communication skills across technical and executive audiences
• A structured, calm approach to managing multiple customers and open topics
• Professional German
• Comfortable English
• Based in Germany
• Willingness to occasionally travel to customer sites

Nice to have

• experience in B2B SaaS or health tech
• experience with care documentation systems

Benefits

• stock options
• 30 vacation days plus your birthday off
• Germany Transport Ticket
• Urban Sports Club
• regular company off-sites
• access to learning platforms such as Blinkist and Audible
• flexible working hours
• hybrid set-up

About the company

voize builds AI companions that take over digital workflows to give frontline workers more time. The company is a fast-growing startup with 2,000+ facilities and over 200,000 users.