Care Expert - Customer Training (m/f/d)

The role

As a Care Expert, you will act as a care advisor for strategic care group accounts. You will work with Customer Success Managers to ensure adoption and improve care workflows through process design and documentation review.

What you will do

• Support 6-10 strategic care group accounts as a care expert
• Review QM processes, documentation routines and EHR setup before go-live
• Talk with QM-Leitungen and Pflegedienstleitungen about process design and change management
• Review adoption with customer leadership after go-live
• Provide recommendations on voize settings and care workflows
• Bring feedback to the Product team regarding processes, EHR setup, or product needs
• Collaborate with CSMs and Product to build the Care Expert playbook

Required qualifications

• Worked as Pflegedienstleitung, QM-Beauftragte/r or in a similar senior care quality or operations role
• Know QM processes, care documentation standards and EHR systems
• Fluent German

Nice to have

• Vivendi/Snap EHR systems in stationärer Altenpflege

Benefits

• Stock options
• 30 vacation days plus birthday off
• Germany Transport Ticket
• Urban Sports Club
• Regular company off-sites
• Access to learning platforms such as Blinkist and Audible

About the company

voize builds AI companions to automate digital workflows for frontline workers. The company is backed by Balderton Capital, HV Capital, and Y Combinator.