Technical Account Manager - US (m/f/d) - Health tech / AI

The role

As the Founding Technical Account Manager, you will be the technical owner for US customers across their entire lifecycle. You will handle implementation, technical setup, rollout support, troubleshooting, and building technical playbooks and processes.

What you will do

• Own technical planning and setup end-to-end for new US customers and rollouts
• Own inbound customer and technical support for the US market
• Diagnose ambiguous issues across the app, backend, customer-side IT, and system integrations
• Build the US playbook from scratch including documentation and escalation paths
• Be the technical voice of the US customer by feeding feedback to Product and Engineering
• Coordinate across time zones with European Support, Solutions Engineering, and Product teams
• Identify common technical blockers and translate them into better processes and product feedback

Required qualifications

• Several years of experience in technical support, solutions engineering, technical account management, or implementation
• Hands-on technical troubleshooting skills with logs, APIs, integrations, networking fundamentals, and device/MDM setups
• Ability to thrive with high ownership and low structure
• Excellent communication across audiences
• Ability to manage many customers and open cases under pressure using data and dashboards
• Based remote in the US
• Authorization to work in the United States
• Willing to travel to customers when a rollout or escalation needs you on-site

Nice to have

• Experience in B2B SaaS, health-tech, or another operationally complex environment

Benefits

• Stock options
• 20 vacation days
• 10 sick days
• Public holidays
• Comprehensive medical, dental, and vision plan
• Short-term and long-term disability insurance
• Life insurance
• 401(k) retirement plan

Before you apply

• Authorization to work in the United States

About the company

voize builds AI companions that take over digital workflows to give frontline workers more time. The company is backed by $50M Series A funding and has over 2,000 facilities and 200,000 users.