Care Expert – EHR-Beratung Vivendi & MediFox DAN (m/w/d)

The role

You will advise customers on configuring Vivendi or MediFox DAN systems to ensure they work with voize. You will perform documentation checks, translate nursing requirements into system configurations, and support customers during and after go-live.

What you will do

• Perform documentation checks with QM and application support before training and go-live
• Advise on concrete system solutions where configurations do not fit
• Translate nursing requirements like SIS, care planning, vital signs, or medication into configurations
• Identify if issues lie with the facility's system, customer processes, or the product
• Accompany customer introductions remotely and on-site as needed
• Develop playbooks, checklists, help center articles, and internal enablements

Required qualifications

• Several years of intensive work with Vivendi PD/NG or MediFox DAN stationär
• Experience as an application supporter, key user, QM officer, or system administrator in a facility or carrier
• Detailed knowledge of functions and configuration possibilities
• Nursing professional background or sound experience with nursing documentation in inpatient elderly care
• Knowledge of structure model, SIS, care planning, and MD audit requirements
• Ability to explain complex topics simply to QM management, nursing staff, or IT departments
• Fluent German
• Willingness to travel for on-site appointments

Nice to have

• Knowledge of both Vivendi and MediFox systems
• English for internal cooperation

Benefits

• Stock Options
• 30 vacation days plus birthday off
• Deutschlandticket
• Urban Sports Club
• Regular company offsites
• Access to learning platforms like Blinkist and Audible
• Flexible working hours
• Hybrid setup

About the company

voize is a fast-growing startup that uses AI companions to automate digital processes in nursing. The company has received Series-A funding of 50 million USD and serves over 2,000 facilities.