Customer Training Manager (m/f/d)

The role

You will deliver online and onsite training sessions to ensure users maximize the value of voize's AI-powered solution. You will motivate groups of 10-15 caregivers and empower voize coaches through Train the Trainer programs.

What you will do

• Lead online and onsite Train the Trainer sessions to empower voize coaches.
• Facilitate engaging training sessions for caregivers to activate the product.
• Work with Support, Product, and Customer Success teams to solve onboarding challenges.
• Track user adoption and revisit training for groups with low engagement.
• Create and optimize training materials based on feedback.
• Conduct onsite visits for low adoption cases to re-engage users.

Required qualifications

• Proven experience in Train the Trainer programs, particularly with large groups
• Strong communication and presentation skills
• Experience in training professionals
• Passion for technology adoption and empowering others to embrace change
• Fluent in German (C2)
• Good knowledge of English
• Willingness to travel 2–3 times a week to customers

Nice to have

• Experience in training professionals, ideally in the healthcare or caregiving sector
• Ideally you are based in Berlin, Munich, Cologne, or Frankfurt

Benefits

• Stock options
• 30 vacation days plus your birthday off
• Germany Transport Ticket
• Urban Sports Club
• Regular company off-sites
• Access to learning platforms such as Blinkist and Audible
• Flexible working hours
• Hybrid set-up

About the company

voize builds AI companions that take over digital workflows to give frontline workers more time. The company is backed by Balderton Capital, HV Capital, and Y Combinator.