Lead Community Manager

The role

The Lead Community Manager will manage the community team and drive game community growth. This role involves creating content, evaluating engagement, and collaborating with support, QA, art, and design teams.

What you will do

• Managing the community team and conducting regular performance reviews
• Driving community growth by identifying and implementing new opportunities
• Managing crisis situations within the team and player community
• Creating and coordinating engaging content, including announcements, activities, email newsletters, and game guides
• Evaluating the effectiveness of various player engagement formats
• Ensuring high-quality communication between the community team and players
• Maintaining and improving community management guidelines
• Preparing reports on player feedback and team performance
• Collaborating closely with support, QA, the art team, and game designers
• Monitoring industry trends and implementing best practices

Required qualifications

• 2+ years of experience in community management within the gaming industry
• 1+ year of experience mentoring or leading a team
• English proficiency at C1 (Advanced) level
• Ability to make well-reasoned decisions under pressure
• A passionate gamer with active engagement in gaming communities

Benefits

• Relocation Support: tickets, accounts, permits, temporary accommodations, first rent, and help with furnishings
• Modern workspace with parking and a kitchen with fruit, drinks and snacks
• Medical Insurance for employee, partner and children
• Provident Fund programme with company contributions
• Monthly allowance for healthy lunches via Wolt
• School Fee Benefit for childcare or tuition fees, summer camps and extracurricular activities
• Sports Benefit with access to gyms and sports centers
• L&D Options for courses and certifications
• Monthly budget for English or Greek classes
• Naturalization Support for Cyprus
• Annual Bonus: 13th Salary

Before you apply

• The application process may include a test assignment

About the company

Volka is a high-performing team of professionals that creates experiences for the game Taonga: the Island Farm. They are a community of open, friendly people with a passion for games.