Customer Success Manager

The role

You will own a portfolio of accounts as the primary point of contact to drive adoption, engagement, and expansion. You will work with customers to refine AI configurations and coordinate between customers and the Vooma team.

What you will do

• Own a portfolio of accounts as the primary point of contact
• Drive adoption, engagement, and expansion
• Work closely with customers to refine AI configurations and approaches
• Conduct regular business reviews
• Translate data into actionable insights and recommendations
• Partner with Engineering and Product to advocate for customer needs
• Influence the roadmap
• Lead rollout and communication of new products and features
• Facilitate account expansion and further strategic rollout

Required qualifications

• 2+ years of experience in customer success, account management, or a customer-facing role
• Whatever it takes mentality and low ego
• Strong communication and interpersonal skills
• Ability to build trust across levels of an organization
• Organized and proactive
• Ability to manage multiple accounts simultaneously
• Excitement about AI and a hunger to constantly adapt to new workflows

Nice to have

• Experience in logistics, supply chain, or enterprise SaaS
• Experience serving enterprise customers / clients
• Familiarity with AI or automation products
• Startup experience

Benefits

• Competitive compensation
• Meaningful equity upside
• Medical coverage
• Dental coverage
• Vision coverage

About the company

Vooma is building the AI orchestration platform for the logistics industry to automate repetitive work. The company is backed by Index Ventures, Craft Ventures, Y Combinator, and executives from the logistics industry.