Operations Associate - Deployments

The role

You will own customer relationships as a primary point of contact to drive adoption and satisfaction. You will support platform configuration and deployment while building playbooks and automations to scale customer operations.

What you will do

• Own relationships with assigned customers as their primary point of contact
• Support the configuration and deployment of Vooma's platform
• Build and maintain deployment playbooks and automations
• Contribute to strategic projects to improve customer operations scaling
• Surface structured feedback to Product and Engineering

Required qualifications

• 1-2+ years of experience in operations, consulting, customer success, or a customer-facing role
• Hunger to learn and whatever it takes mentality
• Excellent verbal and written communication
• Strong organizational and relationship-building skills
• Genuine excitement about AI and a hunger to constantly adapt to new workflows

Nice to have

• Experience in logistics, supply chain, AI or enterprise SaaS
• Exposure to technical configuration, implementation, or process automation
• Startup experience

Benefits

• Competitive compensation and equity
• Medical
• dental
• vision

About the company

Vooma is building the AI orchestration platform for the logistics industry to automate repetitive work. The company is backed by Index Ventures, Craft Ventures, Y Combinator, and executives from the logistics industry.