Onboarding Specialist

The role

You will implement the IOS POS solution for newly acquired customers. You will coordinate hardware setup, configure software, train users, and provide support.

What you will do

• Manage the end-to-end onboarding process for new customers.
• Configure and deploy POS software including payment processing, inventory management, and financial reporting modules.
• Oversee the setup and integration of hardware components.
• Conduct remote and/or on-site training sessions for customers.
• Develop and maintain onboarding resources such as training guides, video tutorials, and FAQs.
• Act as the primary point of contact for customers during the onboarding phase.
• Collaborate with sales, customer support, and development teams.
• Identify and address potential challenges early in the onboarding process.
• Track onboarding progress and report key milestones to internal stakeholders.
• Provide feedback to product and support teams to improve the onboarding experience.

Required qualifications

• 2+ years of experience in customer onboarding, technical support, or software implementation
• Familiarity with IOS OS and mobile device management
• Hands-on experience with POS hardware, including receipt printers, barcode scanners, and cash drawers
• Strong troubleshooting skills
• Ability to guide customers through setup processes
• Excellent communication and customer service skills
• Ability to explain technical concepts in a clear and simple manner
• Strong organizational skills and attention to detail
• Ability to work independently and manage multiple customer implementations simultaneously

Nice to have

• Experience in the POS or fintech industry
• Experience with payment processing systems and POS software
• Knowledge of inventory management and financial reporting systems
• Familiarity with remote support tools and troubleshooting techniques
• Experience working in a SaaS or startup environment

About the company

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