Operations Coordinator - Second Shift

The role

You will verify, process, and route clinical documents to ensure seamless data flow between technology and partner medical practices. You will support provider practices by processing patient and referral data using internal and partner tools.

What you will do

• Process and verify patient and referral data with a high degree of accuracy and urgency using internal and our partners' tools.
• Follow standard operating procedures while surfacing bugs or patterns that impact quality or speed.
• Meet internal SLAs for task completion.
• Provide feedback to Engineering and Product teams to improve tooling and automation.
• Participate in training and calibration to ensure ongoing quality and performance.

Required qualifications

• High school diploma or equivalent
• 0-1+ years of experience in administrative support, medical data entry, customer service, or operations in a process-driven environment

Nice to have

• Associate's or bachelor's degree
• Familiarity with EHRs or healthcare workflows

Benefits

• (Almost) fully covered medical, dental, vision, and 401(k)
• Ownership in a high-growth, AI-native startup

About the company

Valerie Health is the AI front office for independent provider groups. They use AI to modernize patient/provider communication and drive operational efficiencies.