Customer Strategy

The role

This role drives growth with large customers by managing implementation and account growth. You will serve as the primary point of contact to drive product adoption and identify expansion opportunities.

What you will do

• Serve as the lead for a set of provider customers.
• Act as the primary point of contact in the customer relationship.
• Identify, define and drive product opportunities to improve and deliver maximum value.
• Engage during the sales process and implement new customers.
• Monitor happiness, review progress and data outcomes.
• Identify opportunities for expansion and upsell.
• Identify, respond to and recommend solutions to customer issues by digging into data.
• Collaborate with internal teams to ensure continued improvement and success.
• Contribute to the development of best practices and playbooks for the Customer Strategy team.

Required qualifications

• 3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB)
• Track record of expansively owning and driving key business outcomes on high-performing teams
• Advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling) or code fluency

Benefits

• Competitive salary
• Equity
• Medical
• Dental
• Vision
• 401(k)
• PTO
• Daily catered lunch and dinner reimbursement

About the company

Valerie Health is the AI front office for independent provider groups. They use AI to modernize patient/provider communication, enhance care, and drive operational efficiencies.