Operations Team Lead - Second Shift

The role

You will manage a group of Ops Coordinators and contribute to customer delivery work and strategic projects. You will focus on developing people, ensuring reliable delivery, and maintaining ownership of complex customers.

What you will do

• Directly manage a group of Ops Coordinators, providing coaching, performance feedback, and development opportunities.
• Set clear expectations, reinforce operational standards, and address performance gaps.
• Serve as the POC for select customers and own complex delivery projects and operational initiatives.
• Help stabilize delivery during high-volume periods by prioritizing work and resolving operational issues.
• Identify risks to delivery quality, team health, or workflow performance.
• Partner on shift scheduling and workload distribution to ensure balanced coverage.

Required qualifications

• 3+ years of experience in operations, delivery, or service environments.
• Experience working in fast-paced environments where delivery quality and responsiveness matter.
• Proven experience managing, coaching, and developing team members within an operational team.
• Comfortable working within operational systems and workflows, with experience using dashboards, spreadsheets, and performance metrics.

Benefits

• (Almost) fully covered medical, dental, vision, and 401(k)
• Equity: Ownership in a high-growth, AI-native startup
• medical
• dental
• vision
• 401(k)
• parental leave
• PTO

About the company

Valerie Health is the AI front office for independent provider groups. They use AI to modernize patient/provider communication and drive operational efficiencies.