Agent Operations Lead

The role

You will build and lead a team responsible for deploying and improving AI agents that handle complex healthcare workflows. You will own delivery from customer discovery through launch and ongoing optimization.

What you will do

• Build and lead a team.
• Hire exceptional talent, coach teammates, and establish clear expectations and standards.
• Own agent delivery from discovery through launch.
• Translate customer needs into agent behavior.
• Align customers and internal teams on scope and timelines.
• Drive workflow design, code development, testing, and troubleshooting.
• Optimize agents after launch using performance data.
• Prioritize improvements and reduce manual work.
• Partner with Customer Strategy, Engineering, and Operations to align priorities.
• Make implementation and automation repeatable through reusable workflows, tests, tools, and practices.

Required qualifications

• 6+ years in consulting, strategy & operations, product, technical implementation, analytics, or finance, including experience at a high-growth startup.
• Experience leading people or complex projects, coaching teammates, and holding a high bar for results.
• Experience uncovering requirements, explaining technical concepts clearly, and setting expectations while earning customer trust.
• Comfortable working with code, APIs, and data, using AI coding tools to build and troubleshoot workflows, and assessing when Engineering support is needed.
• Ability to bring structure to ambiguous work, get to the root of problems, and use evidence to prioritize and deliver improvements.

Nice to have

• Experience deploying or improving AI agents at scale.
• Experience at a top-tier consulting firm.
• Familiarity with healthcare operations, EHRs, or healthcare integrations.
• Software engineering background

Benefits

• Meaningful ownership
• Competitive salary
• Equity
• Medical
• Dental
• Vision
• 401(k)
• Flexible PTO
• Daily catered lunch and dinner reimbursement

About the company

Valerie Health is the AI front office for independent provider groups. They use AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.