Mortgage Product Strategist

The role

You will shape the development of Valon's SaaS servicing platform and own the rollout with enterprise clients. This role focuses on Foreclosure and Bankruptcy processes.

What you will do

• Act as a mortgage servicing subject matter expert to help shape business requirements.
• Engage with clients across the deployment cycle from sales demos to product support.
• Serve as a product expert and educate clients on how to use Valon's system.
• Understand client needs and tailor solutions.
• Collaborate with tech teams to translate feedback into feature requests and platform improvements.
• Travel as needed to support client implementations.

Required qualifications

• 10+ years of mortgage servicing experience
• Strong domain knowledge of most mortgage servicing industry concepts
• Direct experience managing the technical and operational implementation of a new servicing system
• Client-facing experience

Nice to have

• Prior experience with Foreclosure & Bankruptcy

Benefits

• Competitive salary
• Equity
• 401(k) plan
• Medical, dental, & vision benefits
• Daily lunch and dinner provided through Forkable for in-office team members
• Pre-tax commuter benefits for public transit, rideshares, and parking
• Company wide orientation
• Learning & development opportunities
• Regular review cycles with 360-degree feedback
• Quarterly budgets for team and company outings
• Flexible paid time off with no annual limit
• Sick days

About the company

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance. ValonOS is on track to power 1 in 6 U.S. mortgages across major mortgage servicers.