Senior Product Designer, Servicing

The role

You will define the user experience for homeowners facing financial hardships and create tools for servicing agents. You will work with cross-functional teams to design large-scale products using research, prototyping, and testing.

What you will do

• Design large-scale zero-to-one product experience using end-to-end design process
• Build expertise in multiple DQ verticals and context switch efficiently
• Create user journeys, wireframes, and high-fidelity designs
• Collaborate with product managers, engineers, legal experts, and stakeholders
• Champion user-centered design principles
• Mentor and guide junior designers
• Work within and help evolve the design system
• Collaborate with cross-functional teams to ensure a cohesive user experience

Required qualifications

• 5+ years of experience with user-centered product design
• A solid portfolio
• Experience working within the context of digital products
• Ability to balance methodological rigor with scrappiness and creativity
• Excellent written and verbal communication skills

Nice to have

• Startup experience
• Familiarity with the mortgage landscape / financial systems
• Experience with both consumer tech as well as enterprise software

Benefits

• Competitive salary with a meaningful stake in the company via equity
• 401(k) plan
• Comprehensive medical, dental, & vision benefits
• Daily lunch and dinner provided through Forkable for in-office team members
• Commuter benefits for public transit, rideshares, and parking
• Company wide orientation and learning & development opportunities
• Quarterly budgets for team and company outings
• Flexible paid time off with no annual limit
• Sick days
• 11 company holidays
• 12 weeks of fully paid leave for both birthing and non-birthing parents

Before you apply

• A portfolio is required for consideration

About the company

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance. ValonOS is on track to power 1 in 6 U.S. mortgages across major mortgage servicers.