Implementation Manager

The role

You will manage complex, multi-stakeholder enterprise deployments of the ValonOS platform. You will act as the primary client partner and coordinate cross-functional teams including engineering, product, and operations to deliver outcomes.

What you will do

• Own the plan of record for an enterprise deployment
• Keep track of all tasks, risks, issues, and open items
• Drive execution to timeline
• Be the main client touchpoint
• Orchestrate cross-functional teams
• Manage scope and change
• Land enablement and adoption
• Run executive cadence
• Contribute to the playbook

Required qualifications

• 6+ years in implementation management, consulting, program management, or similar roles driving complex enterprise rollouts
• Exceptional organization and written/verbal communication
• Relationship builder with high EQ
• Strong judgment on when to escalate, when to say no, and how to scope to the minimum viable path
• Comfortable coordinating across multiple vendors and stakeholders in complex, compliance-sensitive environments

Nice to have

• Experience in implementation management, consulting, investment banking, private equity, hedge funds, or enterprise software deployment where you managed cross-functional workstreams under tight timel
• Background in forward-deployed work with product or engineering teams
• Fluency with program tools like Notion, Google Workspace, and project/issue trackers

Benefits

• competitive salary with a meaningful stake in the company via equity
• 401(k) plan
• comprehensive medical, dental, & vision benefits
• daily lunch, and dinner provided through Forkable for in-office team members
• pre-tax deductions for public transit, rideshares, and parking
• company wide orientation and other learning & development opportunities
• quarterly budgets for team and company outings
• flexible paid time off with no annual limit
• sick days
• 11 company holidays
• 12 weeks of fully paid leave for both birthing and non-birthing parents

About the company

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance. ValonOS is on track to power 1 in 6 U.S. mortgages across major mortgage servicers.