Site Manager - Toldeo, Ohio

The role

Lead and oversee a team of coaches in Toledo, Ohio who do member outreach, enrollment, engagement and care coordination. Manage daily operations, track key performance metrics, and build partnerships with health system clients and community partners.

What you will do

• Ensure consistent delivery of Vanna's member services, including assertive community outreach, engagement and care coordination
• Meet the Toledo location's business objectives, including key performance indicators and budget
• Monitor daily team activity through operational dashboards and tools
• Track outreach attempts, enrollment conversion, member satisfaction, documentation and caseload activity
• Hire, mentor, coach and develop team members
• Identify operational gaps and implement solutions to improve efficiency and outcomes
• Work with clinical and technology teams to improve internal processes and care quality
• Build relationships with health system clients and community partners

Required qualifications

• Experience working and scaling a high-growth services organization
• Comfort managing to numbers and leading a team to meet key performance metrics
• Experience managing cross-functional projects from start to finish
• 5+ years of people management experience
• Strong ability to manage performance and address challenges directly and constructively
• Comfort operating in ambiguity and building processes in a fast-paced, early-stage environment
• Experience in healthcare involving complex physical and behavioral care, including serious mental illness
• Experience supporting programs tied to quality measures and utilization reduction
• Comfortable using digital tools to stay organized and communicate
• Ability to work fully onsite in Toledo, Ohio and travel throughout Lucas County
• Valid driver's license and ability to travel into the office daily
• Bachelor's degree

Nice to have

• Experience with Medicaid
• Experience providing community and home-based care
• Experience collaborating with clinical and software development teams
• Past entrepreneurial experience, such as at an early-stage company or pursuing your own idea

Benefits

• Full health, dental and vision benefits
• 401k available
• Competitive compensation including salary
• Equity ownership in Vanna Health

Before you apply

• Must be able to work fully onsite in Toledo, Ohio
• Valid driver's license required

About the company

Vanna Health helps people living with serious mental illness thrive by strengthening the community around them, working with providers, hospitals, payers and community organizations. Founded in 2021, it focuses on culturally competent care and collaboration to improve outcomes and reduce costs.