Site Manager - New York

The role

The Site Manager will launch and manage services in New York City. This person will lead a remote team of coaches and ensure operational excellence, member engagement, and partnership building across all five boroughs.

What you will do

• Ensure consistency and excellence in the delivery of services to members
• Ensure the NYC operation meets business objectives, KPIs, and budget
• Monitor daily team activity through operational dashboards and tools
• Track productivity indicators including outreach, enrollment, engagement, and documentation
• Hire, manage, and provide mentorship and feedback to coaches
• Identify operational gaps and implement solutions
• Work with clinical and technology teams to improve internal processes and care quality
• Build relationships with health system clients and community partners

Required qualifications

• Experience working and scaling a high growth services organization
• Comfort managing to numbers and key performance metrics
• Experience managing cross-functional implementations of new projects from start to finish
• 5+ years of people management experience
• 2+ years of remote people management
• Ability to manage performance and address challenges directly and constructively
• Comfort operating in ambiguity and building processes in a fast-paced, early-stage environment
• Experience working in the healthcare industry involving complex physical and behavioral care, including SMI
• Experience supporting programs tied to quality measures and utilization reduction
• Tech-comfortable
• Located in NYC area
• Bachelor’s degree required for external candidates

Nice to have

• Experience with Medicaid
• Experience providing community and home-based care
• Experience collaborating with clinical and software development teams
• Past entrepreneurial experience such as operating at an early stage company or pursuing your own idea

Benefits

• Full health, dental, and vision benefits
• 401k available
• Competitive compensation
• Equity ownership in Vanna Health

About the company

Vanna Health helps people living with serious mental illness thrive by strengthening the community ecosystem around them. The company uses innovative payment models and technology to promote collaboration across behavioral health and primary care providers.