VP, Success & Services

The role

You will lead existing Customer Success and Support organizations and build the Professional Services function from the ground up. You will own the end-to-end delivery of implementation and consultative engagements, account health, retention, and support. You will also manage the combined Professional Services, Customer Success, and Support P&L.

What you will do

• Take ownership of existing Customer Success and Support organizations
• Drive continuous improvement in process, tooling, enablement, and team structure
• Serve as the executive escalation point for complex and strategic customer engagements
• Own net revenue retention and expansion targets for Customer Success
• Own quality and efficiency metrics for Support
• Implement tools, dashboards, and QA processes to track metrics
• Own delivery execution and quality for Professional Services engagements
• Collaborate with Sales, Solutions, and Channel & Alliances on handoffs
• Build a partner enablement services program
• Define and build the Professional Services function including delivery methodology and service offerings

Required qualifications

• 10+ years in SaaS Professional Services, Customer Success, and/or Support
• 5+ years in a senior leadership role at a high-growth software and/or AI company
• Experience hiring, structuring, and developing a Professional Services or consulting organization from scratch
• Experience taking over an existing team and driving improvements in retention, efficiency, or quality
• Track record of owning services revenue, including scoping, pricing, and selling engagements
• AI-forward mindset using AI tools to drive productivity and delivery quality
• Ability to build processes, implement tools, and use data to drive decisions
• Executive presence to navigate complex enterprise customer relationships and C-suite stakeholders
• Familiarity with compliance and security frameworks (SOC 2, ISO 27001, HIPAA, etc.)
• Familiarity with key platforms in the compliance and security ecosystem (AWS, Okta, Azure/EntraID, GCP, Jira, etc.)

Benefits

• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage
• 100% of employee-only benefit premiums covered for most medical plans
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who report to the SF and NYC office
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy
• 80 hours of Sick Time
• 11 company-paid holidays

About the company

Vanta helps businesses earn and prove trust by automating compliance, security, and risk management. The company provides an agentic trust platform to companies from early stage startups to global enterprises.