Senior Customer Success Manager

The role

You will lead the complete lifecycle of post sale customer engagement including onboarding, adoption, value reviews, and renewal playbooks. You will serve as a trusted advisor to customers to ensure they maximize the benefit of the Vantage solution.

What you will do

• Own and lead the complete lifecycle of post sale customer engagement
• Become a trusted advisor to Vantage customers
• Advocate for customers within the Vantage organization to drive resolution to support issues and feature requests
• Engage at all levels of customer organization and stakeholder personas
• Lead customers through onboarding
• Conduct training sessions
• Solicit ongoing product feedback
• Present business reviews
• Be the voice of the customer in internal company meetings

Required qualifications

• 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
• Strong communicator with exceptional attention to detail
• Ability to cater to specific audiences including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
• Previous experience with FinOps Cloud Cost Management solutions
• Bias for action and belief in continuous development
• Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
• Strong emotional intelligence and the ability to empathize with customers
• A kind person

Nice to have

• Monitoring and observability expertise
• FinOps Certified Practitioner certification
• FinOps Certified FOCUS Analyst certification
• FinOps for AI certification
• FinOps Certified Engineer certification
• AWS Cloud Practitioner (Foundation) certification
• Microsoft Certified (Azure Fundamentals) certification
• Google Cloud Digital Leader certification
• Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
• Relevant Data Visualization / financial product experience

Before you apply

• Vantage is only set up to employ in the United States

About the company

Vantage is a fast-growing, remote-first company providing a financial control plane for infrastructure cost management. The platform helps engineering, finance, and FinOps teams make informed decisions about cloud infrastructure.