Customer Success Manager

The role

You will lead the complete lifecycle of post sale customer engagement including onboarding, adoption, value reviews, and renewal playbooks. You will serve as a trusted advisor to customers to ensure they maximize the benefit of the Vantage solution.

What you will do

• Own and lead the complete lifecycle of post sale customer engagement
• Become a trusted advisor to Vantage customers
• Advocate for customers within the Vantage organization to drive resolution to support issues and feature requests
• Engage at all levels of customer organization and stakeholder personas
• Lead customers through onboarding
• Conduct training sessions
• Solicit ongoing product feedback
• Present business reviews
• Be the voice of the customer in internal company meetings

Required qualifications

• 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
• Strong communicator with exceptional attention to detail
• Ability to cater to a specific audience including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
• Previous experience with FinOps Cloud Cost Management solutions
• Bias for action and belief in continuous development
• Comfort with ambiguity
• Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts
• Strong emotional intelligence and the ability to empathize with customers
• A kind person

Nice to have

• Monitoring and observability expertise
• Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
• Relevant Data Visualization / financial product experience

About the company

Vantage is the financial control plane for infrastructure cost management. It is a fast-growing, remote-first company building products for innovative technology companies.