Director, Global Accounts

The role

You will lead revenue growth and retention for enterprise client relationships. You will build strategic relationships, set account playbooks, and lead the account team.

What you will do

• Own revenue growth across the existing client base with expansion and upsell plans.
• Build strategic relationships with largest accounts as executive sponsor.
• Set account strategy and playbook for scaling across regions and markets.
• Plan account coverage as the portfolio grows.
• Lead, coach, and develop the account team.
• Forecast account team capacity.
• Lead contracting strategy including SOW structure, pricing, and billing disputes.
• Partner with Client Success, Launch, AdOps, Product, and Engineering.
• Report on net revenue retention, upsell, renewals, and client satisfaction to senior leadership.

Required qualifications

• Experience running a multi-region account team at a retail media network, ad tech company, or commerce platform.
• Experience managing managers and developing account leaders.
• Track record of net revenue retention, renewal, and upsell results across an enterprise portfolio.
• Commercial fluency in SOWs, pricing, and billing disputes.
• Experience as a member of a senior leadership team, including planning and budgeting.
• Experience building capacity models.
• Credibility with senior client stakeholders.
• Working knowledge of retail media and commerce media platforms.
• Proactive, relationship-led approach with clear written and verbal communication.

Benefits

• Remote-friendly setup
• Home office support
• Annual company retreats

Before you apply

• Only selected candidates will be contacted for an interview.
• All candidates will be required to successfully complete a criminal background check.

About the company

Vantage is a unified platform for retail media orchestration. It has a global presence in North America and Asia-Pacific.