Account Manager

The role

The Account Manager owns the client relationship, communication cadence, renewals, and growth planning for retail partner accounts. You will support and grow existing clients by leading relationships and delivering results that drive revenue.

What you will do

• Grow revenue and expand accounts
• Own and run an account growth plan for each assigned client
• Own contract renewals end to end
• Scope new requested work and manage scope and cost adjustments
• Manage client spend and align on quarterly forecasts with Finance
• Monitor feature adoption in partnership with Product
• Lead quarterly business reviews end to end
• Provide data-driven recommendations to clients
• Identify case study opportunities and gather materials
• Support customer marketing and client events

Required qualifications

• 5-7 years of experience in account management, sales and/or client success
• A track record of growing revenue within existing accounts
• Strong technical aptitude with ability to master tech stack and business productivity tools
• Excellent written and verbal communication and presentation skills
• Excellent project management and organizational skills
• Sound judgment on when to resolve a client issue directly or escalate to leadership
• Comfort owning client-facing communications on sensitive topics
• The ability and desire to work in a fast-paced, challenging environment
• A drive to meet and exceed measurable performance goals

Nice to have

• Retail or retail media experience

Benefits

• Remote-friendly setup
• Home office support
• Annual company retreats

Before you apply

• Only those selected for an interview will be contacted
• All candidates will be required to successfully complete a criminal background check

About the company

Vantage is a unified platform for retail media orchestration that enables retailers to launch and grow media networks. The company is a remote-first team headquartered in Toronto.