Solutions Engineer

The role

Solutions Engineers provide technical guidance to enterprise prospects from interest to production. You will act as a bridge between customers, Sales, and Product to bring Vapi's API to life during the sales cycle.

What you will do

• Ramp on Vapi architecture and build voice agents end-to-end
• Lead technical discovery
• Scope integrations with telephony, CRM, and backend systems
• Prototype voice agent solutions alongside AEs
• Own the technical side of strategic enterprise sales cycles and pilots
• Manage first demos through security review and production handoff
• Build reusable demos, reference architectures, and documentation
• Bring customer feedback to Product and Engineering to influence the roadmap

Required qualifications

• 3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role
• Worked at a high-growth company somewhere between Series B and Series F
• World-class educator who can explain complex systems to engineers and executives
• Hands-on with code
• Comfortable with REST APIs, webhooks, and scripting in Python or JavaScript
• Can build a working prototype quickly
• Stay calm and resourceful when a live demo or pilot goes sideways

Nice to have

• Experience with telephony, contact center platforms, or LLM-based applications
• You've built your own startup

Benefits

• Competitive salary
• Excellent equity ownership
• Medical, dental, and vision plans
• Quarterly off-sites
• Flexible time off
• Catered meals
• Transportation
• Gym
• $10k annual L&D budget

About the company

Vapi provides Voice AI that resolves, not transfers. The company is backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more.