Senior Product Manager

The role

You will own how customers create, configure, and manage voice agents on the Vapi platform. You will also drive integrations, manage the model lifecycle, and define model performance measurement.

What you will do

• Own how customers create, configure, and manage voice agents on Vapi.
• Drive the integrations and tools that agents can call on.
• Run the full lifecycle of every model Vapi supports.
• Build the process to add the latest models quickly and reliably.
• Define how model performance gets measured.
• Run experimentation and research into agentic harness opportunities.
• Simplify the sprawl of agent configuration.

Required qualifications

• 5+ years of experience as a PM, most of it spent building and operating technical products at meaningful scale inside medium to large sized tech companies.
• Strong technical foundation to reason through system design and architecture trade-offs with engineers.
• Exceptional communication and presentation skills.
• Track record of owning outcomes.
• Genuine customer centricity.
• Experience building B2B or enterprise products.

Nice to have

• Managed AI model integrations across TTS, STT, or LLM providers.
• Direct experience in voice AI.
• Built developer platforms, infrastructure products, or API-first products.
• Developed model evaluation or benchmarking systems.

Benefits

• Comprehensive health coverage
• Flexible time off
• Catered meals
• Commuter support
• Learning & development budget

About the company

Vapi builds voice AI that resolves, not transfers. The platform powers over 1 billion calls for more than 1 million developers.