Customer Success Engineer

The role

You will act as a proactive partner to drive customer adoption and identify expansion opportunities. You will lead technical onboardings, manage success plans, and maintain strategic relationships with technical and executive stakeholders.

What you will do

• Lead end-to-end customer onboardings from sales handoff to project close.
• Coordinate architecture workshops, platform installation, and integration configuration.
• Build and maintain customer success plans documenting business objectives and KPIs.
• Translate platform adoption into business outcomes like cost efficiency and engineering velocity.
• Own the customer relationship cadence including regular check-ins and business reviews.
• Hold technical conversations regarding Tenant Cluster deployment, RBAC, and Tenant Isolation.
• Own the renewal motion for accounts starting 90+ days out.
• Identify expansion triggers such as new use cases or additional Tenant Clusters.
• Serve as the internal voice of customers by providing feedback to Product and Engineering.

Required qualifications

• Experience in a technical post-sales role such as customer success, technical account management, or professional services.
• Hands-on familiarity with Kubernetes and cloud-native technologies.
• Ability to engage with platform engineers on architecture and cloud infrastructure.
• Ability to run executive business reviews and troubleshoot technical onboarding questions.
• Ability to operate with a clear framework using success plans and adoption milestones.
• Understanding of what drives renewal and expansion in a SaaS or platform business.

Nice to have

• Kubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructure.
• Experience with AI/ML infrastructure, GPU compute environments, or customers building internal developer platforms at scale.
• Background working with regulated industries such as financial services, healthcare, or public sector.
• Contributions to the Kubernetes or open-source ecosystem.
• Experience at a Series B-D startup.

Benefits

• Competitive Salary including equity
• Health, dental, vision, and life Insurance
• Flexible Working Schedule
• Workplace Flexibility

About the company

vCluster Labs is a venture-backed startup and the #1 platform for AI infrastructure. They provide a platform for AI Cloud providers to run the full stack from bare metal provisioning to managed Kubernetes.