Senior Operations Manager

Remote . Posted a month ago

The role

The Senior Operations Manager will manage vendor performance and partner relationships. This person will analyze large datasets and partner with product and engineering teams to improve processes and operationalize new initiatives.

What you will do

Run weekly performance cadence across fulfillment vendors
Hold partners accountable to SLAs
Serve as primary relationship owner for an assigned portfolio of fulfillment vendors
Lead business reviews and advocate for Vetcove externally
Interrogate large datasets to identify root causes and quantify operational impact
Translate operational failure modes into integration and fulfillment improvements
Write clear requirements and drive prioritization with product and engineering
Take run-state ownership of newly launched programs
Author and maintain SOPs, escalation paths, and process documentation

Required qualifications

5-8 years of experience in operations, program management, marketplace/ecommerce operations, or supply chain
Documented record of relentless follow-through
Proficiency in SQL (or demonstrated equivalent)
Advanced Excel/Sheets
Experience managing vendor or partner relationships end to end
Excellent written communication
Ability to work cross-functionally with product and engineering teams
Self-directed and highly organized in a fully remote environment

Nice to have

Experience in ecommerce fulfillment, 3PL, pharmacy, or distribution operations
Familiarity with BI/analytics tools (e.g., Hex, Looker, Tableau)
Background in animal health, healthcare, or another regulated fulfillment category

Benefits

Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity

Before you apply

Unable to sponsor work visas at this time
Employment is contingent upon successful completion of a background check

About the company

Vetcove is a fast-growing, mission-driven company that modernizes the animal health industry with a suite of platforms including a procurement marketplace, ecommerce experience, and practice management system.