Vet Clinic Support Associate

The role

The Support Associate engages with veterinary professionals to support purchasing decisions and processes through the Vetcove platform. This role involves responding to inquiries via live chat, phone, and email while troubleshooting issues and working cross-functionally to evolve the platform.

What you will do

• Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, and credit approvals
• Work cross-functionally to provide engineering, partner, and corporate teams with information on feature requests and recommendations
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Required qualifications

• 1 year of relevant, customer facing work experience
• 2 Year Associates Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Nice to have

• Knowledge of intercom and/or experience with other chat platforms
• Experience in chat support
• Tech/start-up work experience

Benefits

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Before you apply

• Unable to sponsor work visas at this time
• Employment is contingent upon successful completion of a background check

About the company

Vetcove is a fast-growing, mission-driven company that provides a suite of platforms including a procurement marketplace, ecommerce experience, and practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily.