Vet Clinic Retention Associate

The role

The Vet Clinic Retention Associate will maintain and strengthen relationships with veterinary professionals. This role involves proactive outreach, training users, and fielding concerns to improve customer retention.

What you will do

• Strategically identify clinics who may be slipping away as an active customer
• Perform proactive outreach to clinics via phone, email, live chat, and video conference
• Train, educate, and develop existing Vetcove users
• Field concerns and objections in a level-headed and compassionate manner
• Create engaging content that educates and supports veterinary professionals
• Engage in analytical and critical thinking to understand clinic flow
• Solicit feedback from customers to evolve the platform
• Work cross-functionally to provide information on feature requests and recommendations
• Help to continuously develop and expand processes to streamline workflows

Required qualifications

• Bachelors Degree
• 1-3 years of relevant, customer facing work experience
• Excellent written and verbal communication skills
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to help our customers succeed
• A positive attitude and one-for-all team mentality
• Ability to give highly engaging presentations and demos

Nice to have

• Experience on tech platforms
• Veterinary Industry experience

Benefits

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Before you apply

• Unable to sponsor work visas at this time
• Employment is contingent upon successful completion of a background check

About the company

Vetcove is a fast-growing, mission-driven company that modernizes the animal health industry with a suite of platforms including a procurement marketplace and practice management system.