Manager, Client Onboarding and Implementation

Remote . Posted 2 months ago

The role

You will lead the strategy and execution of end-to-end onboarding for veterinary clinics. You will manage and mentor a team of 5+ Onboarding Specialists and build scalable implementation processes.

What you will do

Lead, coach, and develop a team of 5+ Onboarding Specialists
Own the overall implementation strategy and lifecycle
Serve as the escalation point and key liaison between veterinary clinics and internal teams
Define team-wide project goals, success metrics, and delivery standards
Guide clinics through complex migrations of existing workflows
Build, refine, and scale project management processes, templates, and tooling
Oversee training delivery and support team in troubleshooting configuration, data imports, and integrations
Maintain executive-level communication with internal stakeholders and client leadership
Partner with Product and Engineering to influence the implementation workflow

Required qualifications

Bachelor's degree
4+ years managing complex software implementation projects
At least 2 years in a people management role
Proven experience leading and developing high-performing teams in a fast-paced environment
Strong organizational skills
Ability to manage team capacity across multiple concurrent client engagements
Exceptional written and verbal communication skills
Proficiency in project management tools
Experience building scalable processes, timelines, and reporting frameworks
Willingness to travel to client sites as needed (up to 10–15%)

Nice to have

Experience working with clinics, healthcare providers, or other medical environments

Benefits

Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events

Before you apply

Unable to sponsor work visas at this time
Employment is contingent upon successful completion of a background check

About the company

Vetcove is a fast-growing, mission-driven company that provides a suite of platforms including a procurement marketplace, ecommerce experience, and practice management system for veterinary organizations.