Senior Account Manager-Customer Success

The role

You will own relationships with large brand partners as their main point of contact. You will manage campaign strategy, reporting, and training to ensure partners get value from Vetcove's technology and tools.

What you will do

• Act as the main point of contact for partners' day-to-day communication and account oversight
• Leverage data to build strategic media plans and proposals
• Project manage strategy implementation and campaign execution
• Generate and analyze campaign reporting for insights and recommendations
• Lead business reviews and strategic check-ins virtually and on-site
• Build clear, compelling presentations
• Set meeting agendas, send follow-ups, and keep stakeholders on track
• Onboard new partners and train stakeholders on best practices
• Gather partner feedback and share it with the product team
• Build long-term relationships with partners

Required qualifications

• Bachelors Degree
• 7+ years of account management experience
• Experience creating client-facing reports and business reviews with actionable insights
• A talent for building concise, well-designed decks
• Strong analytical skills and comfort working with campaign data
• Exceptional writing, speaking, and presentation skills
• Experience gathering and documenting client requirements and communicating them to internal teams
• A highly organized, proactive approach and excellent process management
• A desire to learn and help define an emerging function at a fast-growing startup

Benefits

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Before you apply

• Unable to sponsor work visas at this time
• Employment is contingent upon successful completion of a background check

About the company

Vetcove is a fast-growing, mission-driven company that modernizes the animal health industry with a suite of platforms including a procurement marketplace, ecommerce experience, and practice management system.