Account Manager-Customer Success

Remote . Posted 2 months ago

The role

You will act as the main point of contact and strategic advisor for clients. You will manage key accounts, analyze performance, and collaborate with cross-functional teams to communicate product initiatives.

What you will do

Be the main point of contact for all client day-to-day communication and oversight
Act as a long term strategic advisor to clients
Craft agendas, host weekly meetings, and stay on top of actions items for key accounts
Collaborate with cross-functional counterparts on business initiatives
Project manage catalog updates, marketing campaigns, and ad hoc reporting requests
Analyze account performance and create presentations for stakeholders
Work with product and engineering on client feedback loop, bug identification and resolutions
Work with onboarding and implementation to on-board new acquisition clinics
Nurture Corporate relationships to drive affinity, loyalty, and trust

Required qualifications

4+ years of experience in account management
Bachelor's Degree
Exceptional verbal, written, and presentation skills
Comfortable in front of Senior leadership contacts
Excellent time and process management skills
Experience in developing client facing reports with actionable insights and recommendations
Experience in developing and presenting data analyses and partner business reviews
Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
Willingness to travel for client-facing events

Nice to have

Interest in client relationship building

Benefits

Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events

Before you apply

Unable to sponsor work visas at this time
Employment is contingent upon successful completion of a background check

About the company

Vetcove is a fast-growing, mission-driven company that modernizes the animal health industry with a suite of platforms including a procurement marketplace, ecommerce, and practice management system.