Software Solutions Engineer

The role

Solutions Engineers build digital workflow schemas through Vector's internal tools. You will work with Software Engineers and Deployment Managers to ensure technical integration and successful customer deployments.

What you will do

• Engage with customer business and technical resources to understand project goals
• Build workflows and automate tasks using scripting languages, JSON, and internal tools
• Setup and configure Vector according to customer needs
• Triage deployment or integration issues
• Participate in and drive technical discovery sessions
• Guide product implementation feedback and learnings
• Coordinate project implementation plans, timelines, and schedules
• Gather customer product feedback for product management and engineering
• Coordinate with Sales, Engineering, Product, and Customer Success
• Act as the voice of customers' technical needs internally

Required qualifications

• Previous experience in a software engineering, web development, client consulting, or technical implementation role
• Ability in implementing SaaS software applications and/or providing technical implementation services leveraging basic programming such as SQL and JavaScript
• Ability to build and maintain strong relationships with internal and external stakeholders
• Great communication skills
• Excellent organization, project management, time management, and communication skills
• Ability to grasp technological detail and high-level business concepts
• Ability to gain consensus and get business and technical teams to work together
• Awareness of business processes and ability to translate them into enterprise application implementations
• Ability to collaborate and build strong relationships with customers at all levels
• Willing to do occasional travel to engage on-site with customers

Benefits

• Employer-sponsored medical, dental, vision, 401K, life & disability insurance
• Flexible paid time off and observed federal holidays
• Stock options
• Parental leave of absence
• Competitive stipend
• Flat org structure, offering startup growth and learning paths

About the company

Vector builds mobile and web technology that makes freight move faster. Their platform is used by warehouses, distribution centers, and carriers to streamline workflows.