Operations Coordinator

The role

The Commercial Hub Coordinator will service account holders from the public and private sector by administering private hire bookings. The role involves data entry, making inbound and outbound calls, and managing email inboxes and booking portals.

What you will do

• Managing and accurately inputting large volumes of data on a daily basis
• Handle inbound and outbound calls to assist with new and existing bookings
• Providing well structured and articulated replies to emails from account holders
• Ensure account holders provide key information to adhere to GDPR and security requirements
• Monitor the internal dispatch system to ensure punctuality
• Liaise with the Commercial Account Team and other internal stakeholders to resolve issues
• Ensure compliance and safeguarding is maintained and escalate concerns
• Update Public sector portals with KPI time stamps
• Ensure call handling time is efficient and data is captured
• Ensure information is safeguarded in line with GDPR

Required qualifications

• Strong attention to detail with a focus on accurate data entry
• Excellent verbal and written communication skills
• Strong customer service skills and ability to manage customer relationships professionally
• Ability to handle multiple tasks simultaneously
• Proficiency in call center software, Microsoft Office and the ability to learn and operate new systems
• Ability to manage time effectively and prioritize tasks in a fast-paced environment

About the company

Veezu is a tech-driven on-demand mobility service and the UK's fastest growing taxi and private hire technology business.