Claims Support

The role

This role involves managing Veezu Assist's liaison with driver partners regarding vehicles and claims handling. You will provide customer service and administration while reporting to the Claims Manager.

What you will do

• Manage relationships with external customers, business partners, and internal departments
• Assist the fleet department with vehicle administration
• Take First Notice of Loss for new claims and transfer to accident management company
• Remain compliant with MOJ, DPA, ABI, MIB, and company procedures
• Liaise with client drivers, TP drivers, insurance companies, and witnesses
• Provide customer service with an awareness of customer requirements
• Deal with on- and off-hires and check vehicles as required
• Input data into Eclipse Proclaim
• Advise Claims Manager of Health & Safety issues
• Ensure fair treatment of passengers, customers, Driver Partners and employees

Required qualifications

• Honesty
• Knowledge of industry regulation and legislation
• Knowledge of complaints and referral procedure
• Exceptional attention to detail and organisation skills
• Ability to effectively manage conflicting deadlines
• Excellent communication skills both written and verbally
• Ability to work under pressure in a fast-paced environment

About the company

Veezu is a tech-driven on-demand mobility service and the UK's fastest growing taxi and private hire technology business.