Driver Partner Experience Executive

The role

You will be the day-to-day contact for Driver Partners, working with Veezu Services and Veezu Assist and using the Driver Partner Portal as the main communication tool. You report to the Regional Operations Manager and help keep service high and efficient.

What you will do

• Be the face of Veezu for Driver Partners, including face-to-face support at the Hub.
• Help Driver Partners upload documents to the Driver Partner Portal and verify profile set-up in Cab9.
• Respond to and action Intercom tickets in a timely manner.
• Process the weekly administration documents for Veezu Services.
• Investigate complaints about Driver Partners and escalate where needed.
• Support hire vehicle handover and visual checks.
• Promote the Driver Partner Portal and support local recruitment campaigns and regional events.
• Follow licensing conditions for the area and complete all mandatory training.

Required qualifications

• Exceptional attention to detail and organisation skills
• Excellent written and verbal communication skills
• Ability to multitask and prioritise conflicting priorities
• Strong Microsoft Office Suite skills
• Highly organised and methodical
• Excellent customer service skills with a calm and professional approach

Before you apply

• Must follow Veezu's information security and ISO27001 policies.

About the company

Veezu is described as the UK's fastest growing taxi and private hire technology business, operating across hundreds of UK towns and cities. It is a tech-driven on-demand mobility service.