Commercial Hub Coordinator

The role

The Commercial Hub Coordinator will service public and private sector account holders by administering private hire bookings. The role involves data entry, making inbound and outbound calls, and managing email inboxes and booking portals.

What you will do

• Managing and accurately inputting large volumes of data on a daily basis
• Handle inbound and outbound calls to assist with all aspects of new and existing bookings
• Providing well structured and articulated replies to emails from account holders
• Ensure account holders can provide key information specific to their account to adhere to GDPR and security requirements
• Monitor the internal dispatch system to ensure punctuality on commercial account bookings
• Liaise with the Commercial Account Team and other internal stakeholders to resolve issues
• Ensure compliance and safeguarding is maintained at every stage of the booking and dispatch process
• Update Public sector portals with KPI time stamps
• Have an understanding of key performance indicators and service level agreements
• Ensure call handling time is efficient and data is captured

Required qualifications

• Strong attention to detail with a focus on accurate data entry
• Excellent verbal and written communication skills
• Strong customer service skills and ability to manage customer relationships professionally
• Ability to handle multiple tasks simultaneously
• Proficiency in call center software, Microsoft Office and the ability to learn and operate new systems
• Ability to manage time effectively and prioritize tasks in a fast-paced environment

About the company

Veezu is a tech-driven on-demand mobility service and the UK's fastest growing taxi and private hire technology business.