Driver Partner Experience Executive

The role

You will manage day-to-day interactions with Driver Partners using the Driver Partner Portal. You will provide face-to-face support at the Hub, handle documentation, and collaborate with various Veezu teams to ensure service efficiency.

What you will do

• Champion a best customer service approach to Driver Partners.
• Engage in face-to-face interaction with Driver Partners at the Hub.
• Support Driver Partners with uploading documents to the Driver Partner Portal.
• Verify Driver Partner profile set-up in Cab9.
• Provide on the ground support for new Driver Partner attraction campaigns.
• Identify Driver Partner cohorts to increase system usage.
• Act as the local point of contact for Driver Partner queries.
• Collaborate with Veezu Central Compliance and Veezu Assist.
• Provide face-to-face support for hire vehicle handovers.
• Manage and action Intercom tickets.

Required qualifications

• Exceptional attention to detail and organisation skills
• Excellent communication skills both written and verbally
• Ability to multitask and prioritise numerous conflicting priorities
• Strong Microsoft Office Suite skills
• Highly organised and methodical
• Excellent Customer Service skills with calm and professional approach

About the company

Veezu is a tech-driven on-demand mobility service and the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities.