Strategic Operations Lead (East)

The role

You will own the operational and financial performance of a portfolio of parking facilities across the U.S. You will manage P&L, optimize expenses, grow revenue, and serve as the primary contact for property management teams.

What you will do

• Own financial performance across the portfolio including revenue growth and property-level NOI.
• Analyze property P&Ls, budgets, forecasts, and performance trends.
• Identify and lead revenue opportunities through pricing and local partnerships.
• Manage staffing costs, vendor spend, and other operating expenses.
• Oversee day-to-day operations and visit locations to gather feedback.
• Coordinate with internal teams and third-party vendors to ensure reliable facility operations.
• Monitor performance and drive root-cause solutions for recurring issues.
• Partner with Onboarding and Implementations for smooth transitions.
• Develop repeatable solutions and playbooks to scale efficiency.
• Lead monthly virtual business reviews with property management teams.

Required qualifications

• 5+ years of experience in operations, general management, commercial real estate, multi-site business management, or a similarly hands-on, cross-functional role.
• Detail-oriented, organized, and proactive.
• Comfortable analyzing P&Ls, financial statements, budgets, and forecasts.
• Ability to build credibility with senior stakeholders.
• Willing and able to travel up to 50% of the time.

Nice to have

• Experience in parking, mobility, hospitality, property operations, or other multi-location businesses

Benefits

• Comprehensive Health Plans including medical, dental, and vision coverage.
• Unlimited PTO.
• Learning & Development including conferences, certifications, and professional development resources.
• Team Building & Connection including quarterly retreats, team outings, and virtual hangouts.
• Paid parental leave.
• 401(k) with Company Match.

About the company

Vend Park is building the AI-powered digital infrastructure of the built world. The team is rewriting how commercial real estate owners manage and monetize parking using automation, data, and agentic AI.