Product Designer (Senior)

The role

You will own product features from customer problem to live product. You will design for web and mobile, including AI, chat-based, and traditional SaaS interfaces.

What you will do

• Own product features end to end from understanding the customer problem through design, build and release.
• Redesign onboarding so new customers reach their first moment of value quickly.
• Map the customer journey from first login through daily use and remove dead ends.
• Improve the usability of core workflows such as campaign setup.
• Work side by side with engineers on web and mobile to implement and ship designs.
• Partner with Customer Success and go-to-market teams to turn customer confusion into product fixes.
• Lead the initiative to make customer onboarding self-serve, including a help center.
• Design self-serve experiences for smaller customers.
• Prototype quickly with AI tools to explore ideas and test them with the team.
• Design for AI, chat-based, and traditional SaaS interfaces.

Required qualifications

• 5+ years of experience in product design, UX/UI design or a similar role.
• A portfolio of features you designed that shipped to production.
• Strong UX and UI skills, with experience designing complete user journeys in a SaaS product.
• Hands-on experience prototyping with AI tools such as Claude.
• Experience designing both conversational or AI interfaces and traditional SaaS interfaces.
• Experience designing for web and mobile apps.
• Comfortable bringing structure to ambiguity and shipping in a fast-moving environment.
• Product-minded designer who thinks from the customer's point of view.
• Highly collaborative, working with engineers, Customer Success, sales and founders.
• Enjoys getting close to customers and the teams who support them.
• Excited by new AI interfaces and grounded in what customers need today.
• Puts usability and functionality first, with a strong eye for visual quality.

Nice to have

• An experienced designer who has built and shipped product at a fast pace.
• A point of view on best practices for AI prototyping and moving prototypes into development
• Experience designing help center or knowledge base experiences
• Experience designing self-serve products for small and mid-sized business customers

Benefits

• Competitive base salary and bonus
• Equity
• Healthcare covering medical, dental and vision
• 401(k)
• Catered lunch every day in our NYC office
• Unlimited PTO
• Two company-wide shutdowns during the July 4th week and the Christmas – New Year's week

About the company

Vendelux is a Series B SaaS company building a platform for event marketing intelligence. The platform delivers AI-driven insights to help companies optimize their event strategy.