Product Designer (Staff)

The role

You will own the customer journey across web and mobile and shape how product and engineering teams design with AI. You will work with engineering, Customer Success, and go-to-market teams to improve onboarding and core workflows.

What you will do

• Own the customer journey across web and mobile.
• Take features from customer problem through design, build and release.
• Redesign onboarding so new customers reach their first moment of value quickly.
• Improve the usability of core workflows such as campaign setup.
• Work side by side with engineers to implement and ship designs.
• Partner with Customer Success and go-to-market teams to find and fix customer confusion.
• Lead the initiative to make customer onboarding self-serve.
• Design self-serve experiences for smaller customers.
• Design for AI, chat-based, and traditional SaaS interfaces.
• Set best practices for AI-driven prototyping and development workflows.

Required qualifications

• 8+ years of experience in product design, UX/UI design or a similar role.
• A portfolio of features you designed that shipped to production.
• Experience owning a full product area or customer journey.
• Strong UX and UI skills, with experience designing complete user journeys in a SaaS product.
• Hands-on experience prototyping with AI tools such as Claude.
• Experience designing both conversational or AI interfaces and traditional SaaS interfaces.
• Experience designing for web and mobile apps.
• Track record of leading product initiatives across design, engineering and customer-facing teams.
• A product-minded designer who thinks from the customer's point of view at every step.
• Highly collaborative, at home working with engineers, Customer Success, sales and founders.
• Enjoys getting close to customers and the teams who support them.
• Excited by new AI interfaces, with a clear view of which tools and workflows work best today.

Nice to have

• Experience designing help center or knowledge base experiences
• Experience designing self-serve products for small and mid-sized business customers

Benefits

• Competitive base salary and bonus
• Equity
• Healthcare covering medical, dental and vision
• 401(k)
• Catered lunch every day in our NYC office
• Unlimited PTO
• Two company-wide shutdowns during the July 4th week and the Christmas – New Year's week

About the company

Vendelux is a Series B SaaS company building a platform for event marketing intelligence. The platform delivers AI-driven insights to help companies optimize their event strategy.