Customer Success Manager (Mid-Market)

The role

The Customer Success Manager manages a portfolio of mid-market accounts across the full customer lifecycle. This includes onboarding, enablement, renewals, upsells, and negotiations.

What you will do

• Function as an account manager across the full customer lifecycle
• Own a portfolio of accounts simultaneously
• Lead structured onboarding and training programs
• Run proactive meeting campaigns and renewal processes
• Negotiate renewals and expansions
• Drive retention through creative approaches
• Travel to customer sites to strengthen relationships
• Contribute to community building through webinars, case studies, and events

Required qualifications

• 4+ years of experience in Customer Success, Account Management, or a hybrid of both
• Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
• Ability to thrive in a fast-paced environment managing multiple high-priority accounts
• Comfortable traveling to meet customers in person
• Highly accountable self-starter
• Strong communicator

Nice to have

• Experience at a B2B SaaS or high-growth tech company

Benefits

• Competitive base salary and bonus
• Equity
• Healthcare covering medical, dental and vision
• 401(k)
• Catered lunch every day in our NYC office
• Unlimited PTO
• Two company-wide shutdowns during the July 4th week and the Christmas – New Year's week

About the company

Vendelux is a Series B SaaS company building an event marketing intelligence platform. The company provides AI-driven insights to help companies optimize their event strategy.