Patient Experience Representative

The role

You will support patients and clinics with medical supply orders. You will handle inquiries regarding insurance, product eligibility, delivery, and returns.

What you will do

• Serve as the first point of contact for patients and clinics via phone, email, and messaging platforms.
• Perform patient outreach to provide accurate guidance on supply orders.
• Provide guidance on supply orders, refill eligibility, and insurance coverage.
• Troubleshoot and resolve patient issues like delayed shipments, incorrect items, or insurance denials.
• Escalate complex cases to operations, billing, or management.
• Document interactions in internal systems.
• Educate patients on company policies, out-of-pocket options, and clinic coordination.

Required qualifications

• Strong communication skills.
• Ability to explain complex information simply.
• Empathy and patience in dealing with patients experiencing medical challenges.
• Attention to detail for order accuracy and documentation.
• Ability to work with internal teams and external clinics to resolve issues efficiently.
• Comfort using digital systems like VerseOS, knowledge bases, and Slack.

About the company

Verse Medical is a Series C company building modern software infrastructure to connect providers, payors, and patients. Their mission is to deliver hospital-quality care everywhere.