Senior Account Manager - Partnerships

The role

You will own the full commercial relationship with key DME supplier partners. This involves negotiating terms, training partners on the platform, and holding them accountable to SLAs to ensure patient delivery.

What you will do

• Own a portfolio of Verse Partners
• Train new partners on partnership obligations, processes, and the software platform
• Negotiate partnership terms with new and existing partners
• Hold partners accountable to SLA terms through regular outreach
• Maintain service quality data dashboards
• Build and maintain strong, long-term partner relationships
• Coach and exit underperforming partners
• Surface partner feedback to improve software platform and processes
• Work cross-functionally to resolve partner issues and roll out process improvements

Required qualifications

• 2-5+ years in a fast-paced, customer-facing account management role
• Exposure to negotiating commercial terms
• Excellent external communication, relationship-building, and negotiation skills
• Comfort working in a high-volume, phone-driven environment
• Experience training external stakeholders on new processes, tools, or platforms
• Confidence having direct, sometimes difficult conversations with underperforming partners
• Highly organized and detail-oriented
• Ability to interpret performance data and SLA metrics

Benefits

• 100% coverage of health insurance premium
• Access to dental and vision insurance plans for you and your dependents
• 401(k) plan

Before you apply

• Not able to provide visa sponsorship
• All candidates must be authorized to work in the United States

About the company

Verse Medical is a well-funded Series C company building modern software infrastructure to connect providers, payors, and patients. Their mission is to deliver hospital-quality care everywhere.