Operations Associate

The role

You will coordinate in-home care with patients, clinics, supply partners and insurers, and troubleshoot issues in care delivery. You will also work with internal operations, customer service and customer success teams on urgent issues.

What you will do

• Work with clinics, supply partners, insurance companies and patients to ensure delivery of care
• Troubleshoot issues that come up within the delivery of care
• Learn the complexities of the healthcare industry and how the pieces fit together
• Collaborate with internal operations, customer service and customer success teams on high-urgency issues

Required qualifications

• High level of organization
• High attention to detail
• Excellent written and verbal communication skills
• An ability to learn quickly
• Prior experience in customer support or a client-facing role
• Familiarity with call center software and tools
• Experience using CRM or Helpdesk systems to track and resolve customer inquiries
• Strong problem-solving skills with a focus on providing excellent customer service
• Ability to handle incoming messages and calls efficiently while maintaining a positive customer experience

Benefits

• 100% of health insurance premium covered
• Access to dental and vision insurance plans for you and your dependents
• 401(k) plan (no company match at this time)
• Opportunities for rapid career advancement

Before you apply

• The posting says the company is open to candidates with diverse backgrounds and unique stories, not only the listed experience

About the company

Verse Medical is a Series C company building software to deliver hospital-quality, at-home care. Its platform connects providers, payors and patients.