Customer Success Manager

The role

The Customer Success Manager manages a portfolio of clinic and hospital accounts. You will build relationships, maintain satisfaction, expand usage, and prevent churn.

What you will do

• Managing a portfolio of Verse accounts (clinic and hospital users).
• Manage the handoff process from the sales team & quarterly business reviews.
• Resolve high priority and high impact issues in tandem with our operations team.
• Identify growth opportunities within accounts to execute on expansion.
• Implement new processes within Customer Success that enable us to scale the function.
• Monitor and mitigate account churn.
• Collaborate with customers to ensure timely and compliant documentation for successful insurance billing.

Required qualifications

• 1-3 years in a customer success role in the software or healthtech domain.
• Excellent interpersonal & communication skills, both written and verbal.
• Well-organized with high attention to detail.
• Resourceful problem solver.
• Can manage multiple work streams.
• Comfort working in a phone-driven environment.
• Experience managing and triaging issues from various accounts.
• Ability to manage ambiguity and competing priorities.
• Experience using CRM software (e.g. Salesforce).
• Experience using office tools (e.g. Microsoft Office and/or G Suite).

Benefits

• 100% coverage of health insurance premium.
• Access to dental and vision insurance plans for you and your dependents.
• 401(k) plan.
• Opportunities for rapid career advancement.

About the company

Verse Medical is a Series C company building modern software infrastructure to connect providers, payors, and patients. Their mission is to deliver hospital-quality care everywhere.